Silvertip IT-Solutions GmbH LogoSilvertip IT-Solutions GmbH Logo

Privacy Policy

Last updated: July 28, 2026

The protection of your personal data is important to us. In this Privacy Policy, we inform you in accordance with the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG) about which personal data we process in connection with your visit to our website and for what purposes.

1. Controller

The controller responsible for data processing within the meaning of the GDPR is:

Silvertip IT-Solutions GmbH Grabenweg 68, 6020 Innsbruck, Austria

Company Register Number: FN 599795b VAT ID: ATU79178079 Email: info@silvertip-it.at Phone: +43 664 9111 489

For all questions regarding data protection, you can reach us using the contact details provided above.

2. General Information on Data Processing

We process personal data only to the extent necessary to provide a functional website and to handle your inquiries. Processing is carried out exclusively on the basis of the applicable legal provisions (in particular the GDPR and the DSG).

Personal data means any information relating to an identified or identifiable natural person (e.g. name, email address, IP address).

3. Provision of the Website and Server Log Files

When you access our website, your device's browser automatically transmits information to the server of our hosting provider, where it is temporarily stored in so-called log files. The following data is collected:

  • IP address of the requesting device;
  • date and time of access;
  • name and URL of the retrieved file;
  • browser type and browser version used;
  • operating system of your device;
  • the website from which access was made (referrer URL).

This data is processed to ensure a smooth connection setup, convenient use of the website, evaluation of system security and stability, and for administrative purposes.

Legal basis: Art. 6(1)(f) GDPR (legitimate interest in the technically error-free presentation and security of the website).

Retention period: For security reasons, the log files are stored for a period of 14 days and then automatically deleted. This data is not combined with other data sources.

4. Contact via the Contact Form

On our website, we offer you the option of contacting us via a contact form. In doing so, we process the data you enter in order to handle and respond to your inquiry. The contact details transmitted are stored for this purpose in the database of our website.

The following data is processed when you use the contact form:

  • Mandatory information: name and email address as well as the content of your message;
  • Optional information: any further details you provide voluntarily (e.g. phone number, company);
  • Technical data: such as the date and time of submission.

Providing the mandatory fields is necessary so that we can assign and respond to your inquiry. Providing the remaining data is voluntary.

Legal basis: Processing is carried out for the performance of pre-contractual measures and for the fulfilment of a contract pursuant to Art. 6(1)(b) GDPR, insofar as your inquiry is aimed at concluding a contract. Otherwise, processing is based on our legitimate interest in the effective handling of inquiries addressed to us pursuant to Art. 6(1)(f) GDPR.

Retention period: We store the data transmitted in the course of your inquiry in the database of our website until your inquiry has been fully processed. If no business relationship is established following the contact, your data will be deleted as soon as it is no longer required for handling your inquiry. If, however, a business relationship is established, the data will be further processed to the extent necessary and stored in accordance with statutory retention obligations (e.g. under company or tax law) and subsequently deleted.

5. Recipients and Processors

As a general rule, your personal data is not transferred to third parties. Insofar as we use external service providers to deliver our services (in particular our hosting and email providers), this is done within the framework of data processing agreements pursuant to Art. 28 GDPR. These service providers are contractually obliged to comply with data protection requirements and to process data exclusively in accordance with our instructions.

Hosting provider: Google Cloud EMEA Limited, 70 Sir John Rogerson's Quay, Dublin 2, Ireland (data centre location: Frankfurt am Main, Germany).

The data submitted via the contact form is stored in the database of our website, which is operated by the aforementioned hosting provider.

Data is transferred to third countries outside the EU/EEA only in the context of the Google reCAPTCHA service described in Section 7, and only on the basis of your consent and appropriate safeguards pursuant to Art. 44 et seq. GDPR.

6. Cookies and Tracking

Our website uses cookies only with your consent. Currently, we use only one cookie, which is associated with the Google reCAPTCHA service (see Section 7). You give and manage your consent via our consent banner; it may be withdrawn at any time with effect for the future.

We store your consent decision in your browser's local storage (localStorage). No cookie is set in the process; the information remains on your device and is not transmitted to us or to third parties. This storage operation is strictly necessary for technical reasons within the meaning of Section 165(3) TKG 2021 and therefore does not require consent; the processing is based on our legitimate interest in implementing and documenting your consent decision pursuant to Art. 6(1)(f) GDPR.

We do not use any analytics, tracking or marketing tools (e.g. Google Analytics) or externally loaded fonts; the fonts used are loaded exclusively locally from our own server. Details of the cookies and storage technologies used can be found in our Cookie Policy.

7. Google reCAPTCHA

We use the Google reCAPTCHA service (version 3) on our website. The provider of this service is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Google acts as our processor pursuant to Art. 28 GDPR; a corresponding data processing agreement has been concluded.

Purpose of Processing

reCAPTCHA is used to verify whether input on our website (in particular in the contact form) is made by a human or by an automated program (bot). This protects our website against spam, abusive automated use and cyberattacks.

How It Works and Data Processed

reCAPTCHA v3 analyses the behaviour of the website visitor based on various characteristics and sets a cookie on your device for this purpose. In particular, the following data may be processed:

  • IP address of the device used;
  • referrer URL;
  • information about the operating system and browser;
  • time spent on the website;
  • mouse movements, keystrokes and clicks;
  • any existing Google cookies (if you are logged into your Google account at the same time).

The data collected is transmitted to Google servers and stored there. The retention period at Google is determined by Google; for further information, please refer to Google's privacy policy.

Legal Basis and Consent

reCAPTCHA is used exclusively on the basis of your consent pursuant to Art. 6(1)(a) GDPR in conjunction with Section 165(3) TKG 2021. We obtain your consent via our consent banner before the service is loaded. Without your consent, reCAPTCHA is not executed and no data is transmitted to Google.

You may withdraw your consent at any time with effect for the future by adjusting your cookie settings via the corresponding link on our website. The lawfulness of processing carried out prior to the withdrawal remains unaffected.

If you do not give your consent, the contact form may not be available for use. In that case, you can reach us at any time by email at info@silvertip-it.at or by phone at +43 664 9111 489.

Transfer to Third Countries

In the context of this service, data may be transferred to servers of Google LLC in the USA. Google LLC is certified under the EU-US Data Privacy Framework; an adequacy decision of the European Commission pursuant to Art. 45 GDPR is in place.

Further information can be found in the

and in the

8. Your Rights as a Data Subject

You have the following rights with regard to the personal data concerning you:

  • Access (Art. 15 GDPR): to the data stored about you;
  • Rectification (Art. 16 GDPR): of inaccurate or incomplete data;
  • Erasure (Art. 17 GDPR): of your data, insofar as no statutory obligations prevent this;
  • Restriction of processing (Art. 18 GDPR);
  • Data portability (Art. 20 GDPR);
  • Objection (Art. 21 GDPR): to processing based on legitimate interest;
  • Withdrawal of consent (Art. 7(3) GDPR): you may withdraw any consent given at any time with effect for the future.

To exercise your rights, an informal notification to the contact details provided in Section 1 is sufficient.

9. Right to Lodge a Complaint with the Supervisory Authority

Without prejudice to any other legal remedies, you have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates the GDPR. In Austria, the competent supervisory authority is:

Österreichische Datenschutzbehörde (Austrian Data Protection Authority) Barichgasse 40–42, 1030 Vienna, Austria

Email: dsb@dsb.gv.at | Web: www.dsb.gv.at

10. Data Security

We take appropriate technical and organisational measures to protect your data against loss, manipulation and unauthorised access. Our website uses SSL/TLS encryption, recognisable by the address bar of your browser (https). Our security measures are continuously adapted in line with technological developments.

11. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy so that it always complies with current legal requirements or to reflect changes to our services, for example when introducing new features. The current version will then apply to your next visit.